How to implement the latest version of the Visionary Viewer 8

There you are, busily creating content for your clients with the Auto-Syncer and V-Print CR; but you are still sending out the old version of the Visionary Viewer 8.

How can you incorporate the latest version of the Viewer 8 for the best use by your clients?

It's simple, really.

Depending on which version of which of the production tools software you use; there will be one or two files to replace.

First, download the latest version of the Visionary Viewer 8 from this link.

Once the file has downloaded you may need to clear any odd permissions attached to it by your computer.  Right click on the file and choose Properties.  Some times there will be an Unblock option in the Attributes area of the General tab.  Windows sometimes applies this "Block" to files that are downloaded from the internet.

Since the file that you just downloaded is named correctly we only have to copy it to the correct location, over-writing the existing file.

So, right click on this newly downloaded file and choose Copy.

Using your favorite directory explorer program; such as Windows Explorer or My Computer, choose your c:\ drive.

Once at your c:\ drive you will need to get into the "Program Files (x86)" directory.  If you do NOT see either a "Program Files (x86)"  or a "Program Files" directory in your c:\ drive; you will need to work with your tech people to make it visible.

Once you are in this directory, open the Visionary directory.

There will be one or two directories that we are interested in:

• Viewer CD Template
• Visionary Viewer CD Template

Within each of these directories will be a directory called "Visionary Viewer".  We want to Paste the downloaded file into this directory.  You should get a warning about an existing file.  We want to over-write the existing file with this new one.

Once that has been completed, close your directory explorer and launch your Visionary software.

Now using the Layout CD/DVD from within the Auto-Syncer or using the Delivery tab from within V-Print CR; you will be delivering the latest version of the Visionary Viewer 8 to your clients.

Of course you can use the file that you downloaded to update your own version of the Visionary Viewer 8.

Following the above steps will not affect any previous work completed, any on-going jobs or any future projects. 

How to display hidden file types

Often times when you use Windows Explorer to look for files, you will not see the extensions.

There is a setting in Windows called "Hide extensions for known file types".  When this is enabled, instead of seeing "MyDocument.pdf", you see the icon of your pdf program and "MyDocument".

Where this causes issues is when Support asks you to send them the ".vdf" file.  If you have the setting "Hide extensions for known file types" enabled, then you are not going to see the .vdf extension and you are going to send the .vdfk (because it looks close) and that is not going to help resolve your issue.

This setting is accessed in the same manner for Windows XP, 7, 8 (and for you geeks) server 2012.  (Of course, if you're a geek you should already know this.)

Launch the Control Panel.  Start, Control Panel works, as does the Windows key and "control".

Within the Control Panel is an icon or entry for Folder Options, click on that one to launch it.

This window will contain two or more tabs, choose the one labeled "View".

Towards the middle of the list of check boxed items, will be one called "Hide extensions for known file types".  If this checkbox is checked, then the extensions are hidden.  Uncheck this box and click the OK button to close the Folder Options window.

Now when you use Windows Explorer to look for files on your computer, you will see all the extensions.

As always, if there are any questions, please do not hesitate to contact us.

thanks,
chuck

PDF conversion gives "Out of contiguous memory" error

You may receive a message about contiguous memory when you are using the Visionary 8 Professional; File, Import, Image/Document Files (Advanced) option to add pdf files to your case.

The error message indicates that during the pdf conversion portion of the import process, Visionary 8 Professional asked the Operating System (O/S) for a specific amount of memory and the O/S failed to provide it.

Knowing that, the (possible) solution is clear, free up (contiguous) memory.

While there are several possible solutions, the simplest is to reboot the computer.  Once the computer has finished booting up, launching the various startup processes and has settled down; launch Visionary 8 Professional and start the import process.

Do not launch other programs.  Especially things like internet browsers (I'm looking at you Chrome - which is currently using nearly .6 GB), email programs (such as Outlook).

You can even go into the system tray and close down syncing/backup processes like DropBox, Cubbies, etc.

The more things that are NOT running before launching Visionary 8 Professional, the less chance you will have problems importing your files.

However, there may be situations that you simply cannot use the Visionary 8 Professional pdf import process without receiving the error message.  In that situation, you may have to resort to using a program like Adobe's Acrobat.

Another option is to send the the data to our Production department and have them handle the export.  Using that method will allow you to focus on other, more important issues, knowing that you will receive a high quality data product.

If you have any questions, do not hesitate to contact us via Live Chat, email (Support@ or Sales@), telephone or even snail mail.

thanks,
chuck